Returns and Replacements

Return of goods shall ONLY be agreed on the basis of fault or to correct a error in goods supplied to goods ordered on the basis that error was that of The Merch Limited.

There are NO exceptions in this regard.

All return goods must be authorised by The Merch Limited.

Authorised goods returned must be accompanied by The Merch Limited Return Goods Authority Form, detailing invoice number, description of goods returned and reason for return. Otherwise, the goods will be returned to the buyer at buyer's cost.

In ALL cases no claims for return goods will be accepted after seven (7) working days from receipt of goods.

All return goods must be in an unused condition with original packaging and swing-tag intact and must be current stock only.

Goods returned that have been incorrectly supplied by the Company; damaged, lost in transit, the goods are faulty or defective as a result of poor workmanship or materials used:

The return freight cost will be the suppliers own responsibility.

Should any goods be returned without adherence to the Returns Policy stated above, an additional 20% surcharge will apply – regardless of the nature of the type of return and this will be in addition to other charges incurred.

The Company will not accept responsibility for any item returned after it has been decorated. It is the customers full responsibility to ensure that all items sent direct or third party are inspected prior to being decorated.

Cancellations, Incorrect Orders and Returns for Credit

Return requests of any item must be received within 7 business days of delivery.

If an order has been cancelled after is has been packed but prior to dispatch a restocking fee of 20% of the stock item price will apply

Orders can only be cancelled or goods returned for credit with the prior written agreement of The Merch Limited.

All goods returned MUST be in the same re-saleable condition as when they were originally sold and are current stock items.

Goods accepted for return must be despatched by a carrier nominated by The Merch Limited.

All items being returned must be have a The Merch Limited Return Goods Authority Form attached with Claim Number, Invoice Number and Date.

Any goods specifically made including decorated goods or goods not in original condition (excluding faulty goods) and or procured on behalf of the Purchaser will not be accepted for credit.

This policy applies to products purchased from The Merch Limited or the website www.themerchstore.nz

Please allow 10 to 14 days for The Merch Limited to process your return.